As we begin planning to welcome our guests back to the Westin Dublin, we are committed to providing our guests with a safe environment that aligns with expert protocols for working to defeat COVID-19. We are closely following the guidance and procedures of the World Health Organisation, the Irish Health Services Executive (HSE) and Marriott International and we will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates. As standard, we are adhering to Marriott International Commitment to Cleanliness and Global Cleanliness Council. We ask that our guests follow healthcare and government guidelines regarding personal hygiene, respiratory etiquette and Covid-19.
Each associate will undertake training specifically on COVID-19 and related safety and sanitation protocols, established by the experts on Marriott’s Cleanliness Council who are currently developing role-specific training for hotel teams with frequent guest contact including Housekeeping, Food & Beverage, Public Areas, Hotel Operations and Security.
Hand hygiene: Proper and frequent hand-washing is vital to help combat the spread of viruses.
Starting with our public spaces and high-traffic areas, we are going above and beyond our normal protocols. We are cleaning surfaces with increased frequency, dedicated sanitation staff, and recommended hospital grade cleaning agents.
Hand sanitizing stations have been installed at hotel entrances, at our front desks, our elevator banks, and meeting spaces.
Signage in public spaces has been put in place to remind our guests to maintain social distancing.
We recommend that guests park in Fleet Street Car Park (€18 for 24 hours).
Check in and out
Where possible we will ask guests to check-in via the Marriott Mobile application reducing time for interaction at the Front desk. This application also allows guests the option to utilise their smartphone as a room key. Additional amenity and service requests can be made using the chat option via the Marriott Mobile App.
Protective screens are in place at our reception desk for guest registration and where possible, our reception team will use every other station to adhere to social distancing measures.
Contactless payment options and email receipts will be encouraged. When this is not possible payment terminals will be sanitised between transactions.
Room Key cards will be sanitised after each use.
In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. Sanitisation kits with disinfectant wipes will be placed in each guest room for guests use.
In addition to training on housekeeping and hygiene protocols, hotel associates have also completed enhanced COVID-19 awareness training.
Food and Beverage outlets
In order to respect social distancing measures Morelands Grill has been modified to ensure a minimum two-metre distance between tables and we will be implementing changes to food and beverage service in accordance with current food safety recommendations.
We are encouraging the use of credit & debit card payment, or room charge within our outlets.
All tables and seating areas will be sanitised after each use. Our team may wear Personal Protective Equipment.